If anything in your property has been damaged, our housekeepers will alert us as soon as they notice the problem. We then assess on a case-by-case basis.

Please note that light wear and tear is to be expected and isn’t considered damage. Above all, we strongly advise that you look into short-let insurance for your property.

Yes. We provide hotel-quality linens and towels as part of our housekeeping services.Therefore, we ensure the property is prepared for every new stay. We also include replenishment of toiletries and cleaning supplies.

We vet each and every guest. Indeed, our process is thorough, checking; guest identification, positive reviews, verified profiles, and deposits are compulsory.Besides that, for medium term and long lets, we also carry out credit and employment referencing.

We start from 15%, however, this may vary depending on the availability of your home, its location and the number of bedrooms. Therefore, management fees are agreed with each host individually.

This fee is charged on the nightly rate of each booking, less any platform commission charges (Airbnb, Booking.com etc.).

Tell us about your property and our Account Management team will be in contact to answer any questions you may have.

Of course, your property remains your property.

A Guest is staying in your property and you need to access it (to collect mail for example)? Then, it is important to let them know before entering the apartment. To do so, you just have to call us or send an email so that we can make arrangements.

No traveler? Well fine. Then, all you have to do is block the dates of your visit on your calendar via your Host Dashboard.

We let entire homes only, hence we cannot rent just one room of the property. However, this doesn’t mean you cannot use one room locked away for storage if you intend to. In fact, we still allow for flexibility to have your home rented in an arrangement that is convenient for you.

Whether it’s your primary, secondary, buy-to-let investment, or if your property is vacant all year or just a part, Prowinstay can assist with the management of your property. Also, it must of course be fully furnished, and adhere to lettings regulations.

By doing so, we can optimize the rental income of your property with full peace of mind.